

General Policies
A two night minimum stay is required for all reservations.
Guests must be 21 years of age to make a reservation online. If you are under 21 you must call the office to make a reservation. Government issued photo ID and the credit card used to make the booking must be presented at check-in.
No Pets - Due to allergies, pets are not permitted in rooms or on the property.
Children 16 & under stay free with parents.
For the duration of the pandemic, until all public health measures and restrictions have been lifted, the following Covid-19 policies will be in place for all guests:
No Visitors – Only registered guests are permitted on the property. No visitors are allowed at any time. Please arrange to meet friends/family members not staying at the motel off motel property.
Check in time - May be delayed to allow time for proper cleaning and sanitizing of rooms.
Current Ontario Covid-19 Rules and Guidelines – all guests are required to follow all current Ontario Covid-19 Rules and Guidelines
Damage/Security Deposit
A Damage/Security Deposit is required with all bookings and will be collected at check-in.
For most reservations this can be pre-authorized on a credit card. In some cases a cash deposit may be required.
-
Deposits will be returned within one week after your stay if no problems occur.
-
Failure to comply with the terms of the Damage/Security Deposit Policy may result in immediate eviction from the property with no refund.
-
Individual and Group Liability for damages is not limited to the amount of the Deposit
-
For guests under 18 years of age a parent or guardian must also sign the Damage/Security Deposit Form.
-
Deposits will NOT be returned if management suspects or identifies any of the following violations:
-
Damage to room or property.
-
Pets in room or on property.
-
Unregistered/extra guests in room.
-
Smoking in the room, or smoking outside the room leaving the doors open.
-
Missing items from room or property.
-
Criminal activity.
-
Excessive Noise during quiet hours (11pm to 9am).
-
Mistreatment of or failure to obey Aux Sables Inn Staff.
-
Driving too quickly or carelessly on the property.
-
Failure to check out on time (11am checkout).
-
Trespassing - entrance permitted only in registered room and public areas of the Motel building.
-
Excessive cleanup required as a result of your stay.
-
Any infraction of Municipality of Lambton Shores Bylaws.
-
Failure to observe COVID Protocols.
Cancellation Policy
For all reservations, the cancellation policy is full refund (less credit card processing fees – approximately 3%) up to 2 months prior and 50% up to 1 month prior. No refund under 1 month prior. Full payment required at the time of booking.
Cancellations due to Covid-19
Our normal cancellation policy will not apply in the event of a cancellation directly due to Covid-19:
-
you have Covid-19
-
you must Self Isolate due to exposure or potential exposure
-
you must care for someone who has Covid-19 or who must Self Isolate
-
a Public Health Order is issued requiring the cancellation of your stay
If payment was made by credit card you will receive a full refund minus credit card processing fees (approximately 3%).
If payment was made by e-mail transfer you will receive a full refund.